We love hearing your feedback. Every question, comment, and request is reviewed and shared with the team for discussion. When it comes to new feature ideas, each one is carefully considered.
When we first started building Releaf, we decided to skip the seemingly standard practice of requiring our users register for accounts. This was back in early 2015, when we knew that many people wanted to be as discreet as possible about their cannabis use. We didn’t feel right about asking for personal information upfront in exchange for access to the app’s features; we wanted patients to have Releaf now.
But things change, attitudes shift, and people get new phones and tablets. We started receiving requests from patients who wanted their data backed up. A secure space to store their invaluable session data and re-access it on another device. They wanted an account.
Over the past few months, our team has been working hard to build this feature into the app to support the needs of the patients we serve. Though recommended, accounts are 100% optional. You don’t need to create one to keep logging sessions.
Here are the main benefits of using Releaf with an account:
- Automatic backups
- Access to your session data from any device
- Coming soon: Learn what's working for other patients with the same ailments as you
In this article, we’ll walk you through the steps of creating your new Releaf account, if you choose to do so. If you have any additional questions, or if you have any feedback, feel free to reach out to us at email@example.com.
Before you begin: Make sure you have the latest version of the app, 1.6.0 or higher, installed onto your device.
You can access this information via Releaf’s “More” menu in your bottom navigation. Tap “about this app,” which (depending on your version) may be hidden in the “extras” tab to learn what version you have and update if necessary.
An FYI for patients using Apple devices: Recent versions of iOS have defaultly enabled Automatic Downloads, which automatically updates the apps on your phone as new versions are released. If you’d prefer to update your apps manually, follow these instructions to turn Automatic Downloads off.
STEP 1: Watch for the pop-up on your dashboard
Once you have the latest version of Releaf installed on your device, a popup will appear on your dashboard announcing the new Account feature. Tap the “Create account” button to get started!
Note: If you’ve already created an account on another device, tap the “Load existing account” button. If you dismiss the popup by tapping “No thanks,”, you can still create an account at any time. Tapping “my account” in the “More” menu will take you through the steps.
STEP 2: Enter your email address.
The first thing we’ll ask you for is your email address. You must enter a valid email address, as we’ll be emailing you a confirmation link that needs to be activated in order to create your account.
You might notice that we won’t ask you for a password. This was an intentional decision on our part; you won’t be regularly logging into your account, so there’s no need to require one. Additionally, passwords are annoying and get forgotten easily...and most people have gotten into the good practice of locking their phones.
STEP 3: Proceed through the rest of the questionnaire.
Tap the “Next” button to proceed through the next four screens, which ask you the following questions:
- What’s your location?
- What is your experience level with cannabis?
- What’s your birth year?
- What is your gender?
We know most apps require you to give personal information to use their services, but we don’t think that’s very fair, especially when dealing with patients who need help. In light of this, your answers to these questions are entirely optional; you can skip any question by tapping the “Skip question” button. If you do choose to help us with our findings by providing more information about yourself, please know that we will be using your information to further develop Releaf in a way that continues to prioritize you, the patient. We’re in this together.
The final screen in the questionnaire asks you the following:
- What are your ailments?
If you choose to answer this question, you can enter as many ailments that apply to you. When you start typing an ailment in, you may see a few auto-completed suggestions below the field. If you don’t see your specific ailment, you can still add it! Simply tap “done” or “return” on your device’s keyboard and your ailment will be saved.
At the end of the questionnaire, you’ll see instructions for completing the Account creation process via your email. Your account will be pending until you do so, and you’ll see a white status bar on your dashboard in the meantime:
This bar will disappear once you’ve confirmed your account.
STEP 4: Confirm your email address.
In your inbox, you will see an email from us (Subject: Releaf App - account confirmation).
Inside this email is a button that says “Confirm my email.” Tap this button to complete the process of creating your account.
Note: You can make revisions to your account information at any time. If you moved to a new location or want to add another ailment, for example, simply tap on the corresponding field on the “my account” screen (located in the “More” menu) and make your changes.
Congratulations on your new Releaf account! We’re thrilled to have you on board.